Do I Really Want Those Customers?

I generally stay out of politics on my business blog and social media. First of all, my subject matter isn’t political. I’m sure someone could politicize it, but I don’t have the time or skill to do so, even if I wanted to.

And I’ve always kept quiet out of fear of offending someone on social media. I’ve seen social media used as a weapon against people. I had a principal who monitored social media and reprimanded staff for personal posts and opinions made on personal social media accounts. So I get it. Is it fair? No. But that is the world we live in. I live in a right-to-work state and know that I can be fired at any moment with no reason given. So I keep my mouth shut in public.

But I read something the other night that keeps spinning around my brain:

“If you are afraid of offending your customers with standing up for what you believe in, do you really want those people as customers to begin with?”

You could substitute friend or boss in for customer. I’d suggest also putting in coworker or relative, but we generally don’t have choice in those matters.

This can swing to the other side, though. What about all the people who refuse service in businesses because the customer is gay/Asian/Muslim/female/[insert your prejudice of choice here]. They claim they can refuse service to anyone.

It’s kind of like living in a right-to-work state. Keep your head down, hope no one notices you don’t quite fit in.

And so I am left wondering, what is this world coming to?

 

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